PLANNING YOUR VISIT
Is there parking on site?
We do not have any parking on site. There is Pay & Display parking on the streets surrounding Clip 'n Climb Chelsea, but please check restrictions before parking.
Please also be aware that some of the roads are now restricted to residents and permit holders of Hammersmith and Fulham. The scheme was brought in to reduce the amount of traffic using the side streets in South Fulham avoiding the traffic on Wandsworth Bridge Road. These restrictions apply 24 hours a day, 7 days a week, including Bank Holidays. The following streets are within the restrictions: Harwood Terrace (Westbound only), Bagley's Lane (both directions), Hazelbury Road (both directions), Imperial Road (both directions).
What are your opening times?
Term Time
| General Sessions: |
First Session: 11am
Last Session: 5pm (finishes at 6:30pm)
|
| Adult Only Sessions: |
Weekdays: 6pm, 7pm
Saturdays: 7pm
|
| Toddler Sessions: |
Weekdays: 10:15am - 11:30am
|
Weekends, Bank Holidays & School Holidays
| General Sessions: |
First Session: 9am
Last Session: 5pm (finishes at 6:30pm)
|
| Adult Only Sessions: |
Weekdays: 6pm, 7pm
Saturdays: 7pm
|
| Toddler Sessions: |
Not available
|
Christmas Day, Boxing Day & New Years Day
Is Clip 'n Climb Chelsea just for children?
Absolutely not! Adults can climb in any session that has availability. Children love climbing with their adult(s) and they often get more out of the session if they are accompanied, so why not have a go?
Are there any adults-only sessions?
Yes! Our adults only sessions are popular with people of all ages over 16 years. It’s a great way to spend an evening, meet new friends, have a laugh and improve your fitness, all whilst listening to some good music!
How can I book a climbing session?
We strongly recommend booking your climbing session in advance, particularly during our busiest times (weekends and school holidays). For general session tickets, adults only and toddler sessions, the quickest way to check availability and do this is via our online booking system here
What about the DropSlide and Stairway To Heaven?
These are special attractions. You can buy tickets for them at the point you buy your session ticket, or you can buy them at Reception during your session. Please be aware that they are non-refundable and must be used 20 minutes before the end of your session. Please look after them as we cannot replace lost tickets.
How can I buy a gift voucher?
These can be purchased online here
How do I book a children's party?
Get in touch with Reception by phone on 0207 736 2271, to discuss your needs. Alternatively, email [email protected] with some initial details and your contact information and we’ll reach out to you to talk it through. There are lots of optional extras and we will do whatever we can to make sure your child’s party is exceptional!
I'm bringing someone but I don't want to climb!
Non-climbers are warmly invited to find a comfy place in our café or viewing area, where we serve a range of delicious refreshments.
Can I go into the arena if I'm not climbing?
Due to safety guidelines, we do not allow entry to any non-climbers.
We advise (and encourage!) parents/carers to book yourselves in to climb with your child.
I have a child with SEND. Can I go in to the arena?
Please see the SEND section for more information.
Can I amend or cancel my booking?
Our Terms and Conditions for general climbing sessions allow for amendments and cancellations, providing a minimum of 48 hours’ notice is given. Please call Reception on 0207 736 2271 and we will be happy to assist. Please note that separate conditions apply to parties, school bookings, other private hire and corporate events.
Is there a minimum age restriction?
For General climbing sessions, anyone over the age of 4 years old is welcome to climb.
Please be advised that if our staff are concerned that a climber in a General Climbing Session may be under 4 years old, they will be removed from the climbing arena until proof of age can be provided (passport, birth certificate, school communication containing their name etc)
The final decision rests with a member of the leadership team and is non-negotiable.
For children under 4 years old, we run Toddler Sessions during the week at 10.15am during term time and you can check availability here. Please be aware that older siblings and friends will not be able to climb in Toddler Sessions because they are designed to give them time and space to find their feet, build their confidence, make some friends and have fun, all without the distraction of older climbers. Older children can join the following session if they would like to climb.
Tickets bought for Toddler Sessions for older children will not be refunded or transferred.
Do I need to bring anything with me?
Nope! We provide all the standard equipment you will need for your climbing session. If you purchase DropSlide tickets, we will provide you with the necessary equipment.
What should I wear?
Climbers should wear comfortable clothing (we advise against skirts and dresses).
To prevent rubbing, we recommend tops that tuck into waistbands, ie no crop tops please.
Closed-toe, secure footwear, such as trainers.
We recommend minimal jewellery and long hair tied back.
Loose items and/or coins MUST be removed from pockets before entering the arena
Where can I leave my valuables?
We have personal lockers available for customers to securely store belongings (you will need £1 coin)
What time should I arrive for my session?
Sessions start on the hour, and we ask that you arrive then. At 10 minutes past the hour*, climbers will be shown into the Training Room for the safety briefing to begin. Please be aware that late arrival will reduce your session time.
*Please note: If session numbers are small, the safety briefing may start a few moments later than scheduled.
SESSION FORMAT
How your session will run:
On the hour:
Arrival at Clip ‘n Climb Chelsea
Non-climbers make their way to café or viewing areas
Climbers are shown to the Training Room for the safety briefing (or the cafe to await the start)
Please note: If session numbers are small, the safety briefing may start a few moments later than scheduled
Half past the hour:
Entry into the arena for 60 minutes
The last few moments of the session will be allocated to harness removal
Half past the next hour (depending on your type of booking):
Departure from Clip ‘n Climb Chelsea, or
Make your way to the Party Bus, or
Make your way back to the Café for refreshments
Types of Sessions:
General climbing session
Adults-only climbing session
Toddler session
Non-exclusive party
Exclusive party
Whole venue hire
School session
1:1 session
What time should I arrive for my session?
Sessions start on the hour, and we ask that you arrive then. At 10 minutes past the hour*, climbers will be shown into the Training Room for the safety briefing to begin. Please be aware that late arrival will reduce your session time.
*Please note: If session numbers are small, the safety briefing may start a few moments later than scheduled.
Do I have to attend the safety briefing if I've been to Clip 'n Climb Chelsea before?
Yes. The safety briefing still applies even if you've been hundreds of times!
Where can I leave my valuables?
We have personal lockers available for customers to securely store belongings (you will need £1 coin)
What about DropSlide & Stairway To Heaven tickets?
These can be purchased at the point of booking your climbing ticket, or you can buy them upon arrival or even during the session itself. Please be aware that they are non-refundable and must be used 20 minutes before the end of your session. Please look after them as we cannot replace lost tickets.
Can I amend or cancel my booking?
Our Terms and Conditions for general climbing sessions allow for amendments and cancellations, providing a minimum of 48 hours’ notice is given. Please call Reception on 0207 736 2271 and we will be happy to assist.
Exclusive parties require 1 weeks’ notice
Non-exclusive parties require 48 hours’ notice
Please note that separate conditions apply to school bookings, other private hire and corporate events.
Can I take photographs?
You can take photographs of your own child/children of course.
Please be mindful and respectful of other customers who may not wish to have their photograph taken, and please do not post anything on social media that shows the faces of children/climbers you don’t know and haven’t got permission from.
I want to book a party
We have several options when it comes to booking a party, and you will need to either email [email protected] or telephone Reception on 0207 736 2271 for more information. See the Parties section of Useful Info page for more.
I want to book a 1:1 session
The climber will spend the session with a senior member of our team, who will work with them to build confidence through encouragement. They will learn a range of climbing skills, and above all, have fun! The price for this type of session is £35.00. Please ring Reception to check availability and get booked in.
Is there somewhere I can buy food and/or drinks?
Yes! The Café is open Monday to Sunday between 10:00am and 6:00pm, serving hot and cold drinks (ranging from delicious coffees and teas to raw juices, milkshakes and other soft drinks) and a selection of hot food, cakes, brownies and other goodies.
POLITE NOTICE: We do not permit food or drink that has not been purchased from our cafe to be consumed in the venue, with the exception of baby food. We would appreciate your cooperation here, please.
NON-CLIMBERS & PARENTS/CARERS INFO
Is there an entry fee for non-climbers?
No. Non-climbers are warmly invited to find a comfy place in our café or viewing area, where we serve a range of delicious refreshments.
Do I have to stay, or can I drop children off to climb?
We require at least one adult to stay on site for the duration of your child/children’s visit.
How long will I be there?
For a general climbing session, you will be on site for 90 minutes: 30 minutes for the safety briefing and harnessing of the climbers, and an hour in the arena (to include the last few moments for unharnessing the climbers)
Which is the best bus to catch?
The 11, 14, 22 and 270 stop closest to Clip 'n Climb Chelsea. From there it's about a 2 minute walk.
Is there parking on site?
We do not have any parking on site. There is Pay & Display parking on the streets surrounding Clip 'n Climb Chelsea, but please check restrictions before parking.
Please also be aware that some of the roads are now restricted to residents and permit holders of Hammersmith and Fulham. The scheme was brought in to reduce the amount of traffic using the side streets in South Fulham avoiding the traffic on Wandsworth Bridge Road. These restrictions apply 24 hours a day, 7 days a week, including Bank Holidays. The following streets are within the restrictions: Harwood Terrace (Westbound only), Bagley's Lane (both directions), Hazelbury Road (both directions), Imperial Road (both directions).
Is there a minimum age restriction?
For General climbing sessions, anyone over the age of 4 years old is welcome to climb.
Please be advised that if our staff are concerned that a climber in a General Climbing Session may be under 4 years old, they will be removed from the climbing arena until proof of age can be provided (passport, birth certificate, school communication containing their name etc)
The final decision rests with a member of the leadership team and is non-negotiable.
For children under 4 years old, we run Toddler Sessions during the week at 10.15am during term time and you can check availability here. Please be aware that older siblings and friends will not be able to climb in Toddler Sessions because they are designed to give them time and space to find their feet, build their confidence, make some friends and have fun, all without the distraction of older climbers. Older children can join the following session if they would like to climb.
Tickets bought for Toddler Sessions for older children will not be refunded or transferred.
What's the nearest station to Clip 'n Climb Chelsea?
Fulham Broadway (10 mins walk) and Imperial Wharf (15 mins walk)
Can I accompany my child in the Training Room for the safety briefing?
We do not allow non-climbers in the Training Room, largely due to room capacity and distraction.
Non-climbers are invited to make their way to the café or viewing area upon arrival at Clip ‘n Climb Chelsea.
Can I go into the arena if I'm not climbing, to be with my child?
Due to safety guidelines, we do not allow entry to any non-climbers. We advise (and encourage!) parents/carers to book yourselves in to climb with your child. The only exception to this is registered carers, where our own team are unable to provide the support required. In this case, please call Reception to discuss your booking before you come.
See the SEND section of Useful Info for more.
I have a child with SEND / Additional Needs
Please see the SEND section of Useful Info page for advice and guidance.
Is Clip 'n Climb Chelsea just for children?
Absolutely not! Adults can climb in any session that has availability. Children love climbing with their adult(s) and they often get more out of the session if they are accompanied, so why not have a go?
Can I bring my own food and drinks?
Customers and guests are not permitted to consume food or drink on site unless it has been purchased from our café. The exception to this is the Party Bus, or a private party or corporate event, where outside catering has been agreed.
SEND BOOKINGS
We are a SEND school
For schools, please contact Camilla Harrison by email in the first instance.
I am a parent/carer of a child with additional needs
If you feel you need to be in the arena with your child but you do not want to climb, please contact Reception 0207 736 2271 to discuss availability, or email [email protected] . In some cases, our team are able to offer the support needed and parents/carers can step back and enjoy a coffee from the viewing balcony. If this is not you, we’d like to do our best to make sure your child has a fantastic time – just get in touch.
The loud music and/or lights are an issue for my child
Just come and talk to us, whether it’s before the session or during. Find a member of staff and we’ll do what we can to help.
Are you going to run specific SEND/Additional Needs sessions?
We run monthly sessions designed for climbers with additional needs.
More information can be found here.
The Gallery Cafe
Can I pay with cash?
No. At the moment, we are taking card payments. No cash please!
Do you serve non-dairy?
Yes, we have a range of non-dairy milk as part of our range of drinks. We regularly review our food and cake, so just ask our team when you get here, and we can show you what we have on the day!
Can I bring my own food and drink?
No. We do not permit food or drink that has not been purchased from our cafe to be consumed in the venue, with the exception of baby food. We would appreciate your cooperation here, please.
Schools, Charities Youth Groups, Blue Light Cards
Do you offer any discounts?
Yes. For schools, youth groups and charities, please contact [email protected]. We offer a 10% discount with a valid Blue Light Card on Adult & Child tickets in a General Session and Adult-Only sessions.
